WHO WE ARE  

NPS Prism, owned by Bain & Company, is a leading cloud-based customer experience (CX) benchmarking platform. We provide actionable insights that help clients create exceptional customer experiences. Since our launch in 2019, we've grown to over 200 team members and serve clients worldwide. As part of Bain & Company, a globally recognized leader in top-tier benefits and a great work environment, we value diversity, inclusion, and collaboration. We nurture exceptional talent, helping you thrive both professionally and personally. 

 
WHERE YOU’LL FIT WITHIN THE TEAM 

You’ll report directly to a Manager within the Commercial NPS Prism team. Your role will involve supporting deal creation through top of funnel activities such as identifying prospects, conducting cold outreach, and facilitating inbound leads. This role is crucial for advancing our sales goals and supporting the Commercial team by generating new leads and supporting deal lifecycles.  

WHAT YOU’LL DO  

• Research prospective clients: partner with Commercial Directors to understand target organizations and build lead lists for potential outreach 

• Targeted outreach: support strategic outreach to prospective clients through various channels, including email, phone calls, and social media. Assist in developing a pipeline of new business opportunities targeting organizations that aim to improve their customer experience. 

• Monitor inbound leads: assist in following up with inbound leads and coordinate introductory calls as needed  

• Maintain CRM records: ensure timely data entry of any prospecting efforts are maintained within the CRM (HubSpot)  

• Deal support: partner with Commercial Directors at any phase of the deal cycle to ensure the deal continues to progress. For example, assist with scheduling next steps, drafting follow up emails, or creating ad hoc collateral to support deal momentum.  

• Events: Additional responsibilities may include attending lead generation events and providing sales support on site.   

• Sales Operations assistance: On occasion, sales development representatives may support post-sales analysis to improve sales win-rates and efficiencies. Additionally, SDRs may help to evolve our sales playbook by documenting tactics and templates that perform well.  
   

ABOUT YOU 

Required  

• Strong communication and interpersonal skills 

• Demonstrated experience engaging prospects through various cold outreach methods  

• Comfortability with changing strategy and experimenting with new tactics  

• Familiarity with CRM tools and prospecting tools (such as HubSpot, Apollo, and LinkedIn Sales Navigator)  

• Results oriented and a willingness to learn  

• Bachelor’s degree in Business, Marketing, or a related field  

Preferred  

• 1-2 years of cold outreach or lead generation experience, with a proven track record of achieving sales targets within the customer experience or SaaS industry  

WHAT WE OFFER: 

Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world, and a company consistently recognized as one of the world’s best places to work with top-tier benefits. 

We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.