Title: Frontend Software Engineer 

Company Profile: 

NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey. 

With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition. 

Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion, and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.  

Position Summary: 

NPS Prism has experienced tremendous growth as a standalone software and data business over the past few years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build the largest startup owned by Bain & Company and take NPS Prism into the future. 

Key Responsibilities: 

• Develop and maintain modern web applications using React.js 

• Implement responsive UI components using React, TypeScript, and state management hooks (useState and useContext) 

• Collaborate with UX/UI designers to create engaging and accessible user interfaces. 

• Ensure scalability, security, and performance of applications through best coding and architectural practices. 

• Write unit, integration, and automated tests for both front-end and back-end components. 

• Collaborate in an Agile environment with cross-functional teams, including DevOps, Product, and QA. 

• Stay up to date with the latest technologies and recommend improvements to enhance system performance. 

Required Qualifications, Experience & Skills: 

Education: 

• Bachelor's degree in computer science, information technology, or a related field. 

Experience:  

• Minimum 1 to maximum 4 years with atleast 1 year in React.js framework in typescript language 

​​​​​​​Skills:  

• Proficiency in React.js, including hooks, context API, and functional component lifecycle. 

• Familiarity with high data management in frontend application 

• Experience with front-end state management using react hooks. 

• Experience in unit and integration testing with Jest, React Testing Library 

• Strong problem-solving and debugging skills with attention to detail. 

• Experience working in an Agile/Scrum environment. 

Nice to have skills: 

• Experience with react-hook-form, zod or okta-react libraries 

• Hands-on experience with Azure, AWS, or Google Cloud for cloud-based applications. 

• Knowledge of Docker and Kubernetes for containerized deployments. 

• CI/CD pipelines to automate deployments and improve development workflows. 

• Proficiency in version control systems (Git, GitHub, GitLab, or Bitbucket)