NPS Prism 

Title: Quality Engineer – Software Development Engineer in Test (SDET)  

Company Profile: 

NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey. 

With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition. 

Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion, and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.  

Position Summary: 

NPS Prism has experienced tremendous growth as a standalone software and data business over the past few years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build the largest startup owned by Bain & Company and take NPS Prism into the future. We are seeking a Quality Engineering (QE) Software Development Engineer in Test (SDET) to join our dynamic team. As a QE SDET, you will be responsible for designing, developing, and executing automated test frameworks to ensure the reliability, scalability, and performance of our software products. You will collaborate closely with developers, product managers, and other stakeholders to drive high-quality software releases. 

Key Responsibilities:

• Reading logs to analyse the root cause of the issue  

• Design, develop, and maintain automated test frameworks, scripts, and tools to improve test coverage and efficiency. 

• Develop and execute unit, integration, functional, performance, and regression tests to ensure product quality. 

• Collaborate with software engineers to integrate test automation into CI/CD pipelines. 

• Identify, document, and track defects, ensuring timely resolution through collaboration with development teams. 

• Perform code reviews, API testing, end to end testing, and white-box testing to improve product stability and reliability. 

• Continuously enhance and improve test strategies, tools, and best practices in software testing. TEST CASE CREATION  

• Work closely with DevOps and SRE teams to improve test environments and deployment processes. 

• Participate in design and architecture discussions, ensuring testability and quality are considered from the beginning. 

• Monitor and analyze test results, providing reports and insights to improve software performance and reliability. 

Required Qualifications, Experience & Skills 

Education: 

• Bachelor’s degree in computer science, information technology, or a related field. (BCS, B.Tech, BE, BCA, etc.) 

Experience: 

• min 2 year full time and max 4 years of experience in manual and automation testing (Selenium preferred) 
• ​​​​​​​min 2 year full time and max 4 years of experience in any programming language (Java or Python are preferred)  

​​​​​​​Skills: 

• Proficiency in coding with languages like Java, Python, JavaScript, C#, typescript or Kotlin. 

• Experience in automation testing using tools such as Selenium, Appium, Cypress, Playwright, or TestNG. 

• Hands-on experience with API testing tools (Postman, RestAssured, SoapUI). 

• Knowledge of CI/CD pipelines using Jenkins, GitHub Actions, GitLab CI/CD, or similar. 

• Experience with cloud environments (AWS, Azure, GCP) and containerization tools like Docker and Kubernetes. 

• Familiarity with performance testing tools such as JMeter, Gatling, or k6. 

• Understanding of software development methodologies (Agile, Scrum, Kanban) and QA processes. 

• Strong analytical and problem-solving skills with the ability to debug complex issues. 

Preferred Qualifications:

• Experience with AI/ML-based testing tools. 

• Knowledge of security testing practices. 

• Experience in database testing with SQL and NoSQL databases. 

• Familiarity with behavior-driven development (BDD)